Shipping & Returns

Fast, reliable delivery throughout Europe
Clear guidelines for damaged goods

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Shipping options

The Netherlands

📦 DHL Parcel – 1-2 working days, €5.95 (free from €150)

European Union

📦 DHL Parcel – 2-5 days, €8.45/€14.95

Outside the European Union

🌍 DHL Package – 5-7 days, €14.95/€19.95
⚠️ Customs duties not included.

EU+ handled worldwide through the local post office.

All shipments are tracked. You will receive a tracking number once your order has been shipped.

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Processing times

Order processing

✓ Mon–Fri before 15:00 CET → Same day shipping
✓ After 16:00 CET or on weekends → Shipping next working day

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Delivery time estimates

Delivery times are estimates based on carrier guidelines. We are not responsible for delays caused by:

• Weather conditions
• Customs clearance
• Operational problems at the carrier
• Incorrect or incomplete address

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Track Shipment

Track your package via:

• The shipping confirmation email
• Your account order history
• The carrier’s website with your tracking number

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Packaging

Discreet packaging

All orders are shipped in inconspicuous, neutral boxes or envelopes.
There is no external mention of the content or company name on it.

The return address only shows a neutral name like “R. Labs.”

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Temperature control

Peptide products are packaged with:

🧊 Insulated packaging for temperature stability
❄️ Cooling elements for temperature-sensitive shipments (summer months or long transit)
🛡️ Protective material to prevent damage to bottles
💧 Moisture absorbent sachets for moisture control

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Customs and Import

EU Customers

✓ No customs duties or import taxes
✓ VAT will be applied at checkout according to your country’s regulations

Non-EU Customers

You are responsible for:

• Import duties and taxes imposed by your country
• Customs clearance fees
• Compliance with all local import regulations

Shipments are marked as “Research Peptides” with HS code 2924.20.
We cannot mark orders as gifts or lower the value.

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Restricted Countries

We do not ship to countries where the import of peptides is prohibited.
Please check your local regulations before ordering.

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Returns Policy

⚠️ IMPORTANT: We do not offer standard returns or refunds.

Due to the nature of research chemicals and safety standards, we do not accept returns for refunds, even for unopened products.

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Damaged or Incorrect Orders

We do deal with cases of:

✓ Damaged products during shipping
✓ Incorrect products received
✓ Missing items
✓ Quality issues

Please note:
Replacement in the event of damage is a gesture of goodwill and not mandatory, but we try to help reasonable cases.

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Report Problems

Notification period

⏰ Within 48 hours of delivery via WhatsApp:
+31 6 26116908

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Damaged During Shipping

📸 What to do:

• Keep all packaging materials
• Take pictures of the damage (packaging + product)
• Send it within 48 hours via WhatsApp

We assess each situation individually and, if justified, can offer a replacement free of charge.

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Received Incorrect Product

If you receive an incorrect item:

✓ We ship the correct product
✓ Return shipping of the incorrect item is at our expense
✓ Report this within 48 hours via WhatsApp

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Missing Items

If your order is incomplete:

✓ We check our packaging information
✓ Missing items will be shipped quickly after confirmation
✓ Report this within 48 hours via WhatsApp

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Quality issues

If you suspect a quality issue (appearance, labeling, or batch issues):

🛑 Stop use immediately
📞 Contact us via WhatsApp with the batch number
🔬 We will investigate this with the manufacturer and can replace if confirmed

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Lost Packages

The Netherlands

Packages are considered lost after 7 business days without tracking updates.
We offer a replacement or full refund.

EU Shipments

Packages are considered lost after 14 working days.
We will start an investigation with the carrier and reship or issue a refund after confirmation.

Non-EU Shipments

Packages are considered lost after 21 business days.

Customs delays are the responsibility of the customer; We help with documentation where possible.

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Research process

We submit claims to carriers and keep you informed throughout the process.

Replacements or refunds will be issued upon confirmation or at our sole discretion.

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Contact

Shipping Questions & Reporting Issues

📱 WhatsApp: +31 6 26116908
⏰ Available: Mon–Fri, 09:00–17:00 CET

Important reports (damage, incorrect items, quality issues) within 48 hours via WhatsApp.

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Return Policy Summary

your mind

Situation	Solution
Standard return (not satisfied)	❌ Not possible
Unopened, changed	❌ No refunds
Damaged during shipping	✅ Possible replacement (good will)
Incorrect product received	✅ Correct product shipped
Missing items	✅ Items will be shipped later
Quality problem	✅ Research + possible replacement
Lost package	✅ Replacement or refund

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⚠️ All issues must be reported via WhatsApp within 48 hours

These terms and conditions may be updated periodically. Changes will be posted on this page with a new date.